Verizon's response to my complaint email regarding NSA

Dear M. Morrison,

Thank you for contacting the Verizon eCenter. My name is Wendy, and I will be handling your request today.

This message is in response to your email dated May 11, 2006. You inquired about the NSA article. I understand this is important to you. I will be happy to assist you.

We appreciate that the USA Today article and other reports about the possibility that the NSA is able to analyze local call data records is causing concern. Please be assured that Verizon places the highest value on protecting the privacy of our customers.

Anything to do with the NSA is of course highly classified, so we can not comment on whether or not the news article causing concern is even accurate. But we can say that, to the extent that we cooperate with government authorities, we are confident that we are complying with all applicable statutes. We appreciate the continuing opportunity to provide you with service.

It has been my goal to resolve your reason for contacting us. I hope I have succeeded in meeting that goal. If you have additional questions or if we may be of assistance to you in the future, please let us know. We look forward to serving you.

Thank you for using Verizon. We appreciate your business.

Sincerely,
Wendy
Verizon eCenter